33 Bed's Privacy Policy – Our Commitment to Protecting Your Data

Welcome to 33 bed. This Privacy Policy ("Policy") describes in detail how we handle your information when you use the 33 bed platform. By accessing the site or creating an account, you are agreeing to this Privacy Policy.

33 bed believes that every member's personal data is invaluable. That's why we apply the highest technical and organisational security measures to protect your privacy. Our privacy policy is fully transparent, written in clear language so every user in Bangladesh can easily understand it.

This Privacy Policy applies to the website, mobile app, and all digital services provided by 33 bed. If you have any questions, our support team is always ready to help.

33 bed only collects information that is strictly necessary. No excessive or unnecessary data is gathered. A full breakdown of what we collect is provided below:

Some information is also collected automatically — such as how long you spent on the site and which pages you visited. This data does not directly identify you, but helps us improve the user experience.

33 bed uses collected data solely for specific and legitimate purposes. The main reasons your information is used are outlined below:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Payment information is used to process deposits and withdrawals successfully.
• Customer Support: Information is used to resolve issues and provide customer support.
• Fraud Prevention: Data is reviewed to detect suspicious activity and keep accounts secure.
• Legal Obligations: Your information is used as required to comply with applicable laws and license conditions.
• Service Improvement: Member experiences are analysed to continuously improve 33 bed's services.
• Contact: Used to send important updates, security alerts, and account-related notifications.

33 bed does not generally share your personal information with any third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processors: To process deposits and withdrawals, we share the necessary transaction details with payment platforms such as Mobile Pay, Nagad, and Rocket. These third parties are bound by their own privacy policies.
• Law Enforcement Agencies: Information may be required to be disclosed pursuant to a court order or other legal obligation.
• Anti-Fraud Organisations: Information may be shared with regulatory authorities in connection with money laundering or fraud investigations.
• Business Succession: In the event of a merger or acquisition, data may be transferred, but the same privacy policy will remain in effect.

33 bed retains your information only for as long as necessary. In general:

• Active Account Data: All data is retained for the duration your account remains active.
• Closed Account Data: To meet legal obligations, your information may be retained for up to 5 years after account closure.
• Transaction Records: Transaction records are retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Log Files: System logs are typically deleted after 90 days.

Your information is stored securely on encrypted servers. 33 bed regularly purges outdated and unnecessary data.

Cookies are small text files stored in your browser. 33 bed uses the following types of cookies:

• Essential Cookies: These are essential for running the site. They are used to maintain login sessions, verify security, and similar functions. Disabling them may prevent the site from working properly.
• Performance Cookies: This helps us improve our service by collecting data on which pages are most visited and where issues on the site occur.
• Functionality Cookies: Personalises your browsing experience by remembering your preferred language, timezone, and similar settings.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some site features.

33 bed uses a multi-layered security system to protect your information:

• 256-bit SSL Encryption: All data transmissions are encrypted and cannot be read by external parties.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Members can enable two-factor authentication on their account for added security.
• Regular Security Audits: External security experts regularly audit 33 bed's systems.
• Suspicious Activity Monitoring: Our 24/7 automated system detects unusual login attempts and transactions.

Please keep in mind that no organization can guarantee 100% security on the internet. You also have a role to play — such as using a strong password, keeping it confidential, and reporting anything suspicious to 33 bed support immediately.

As a member of 33 bed, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you. You can view this through your account settings or by contacting our support team.
• Right to Correct Your Information: If any of your information is incorrect, you can request a correction through our support team.
• Right to Erasure: You may request deletion of your data under certain circumstances. However, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Right to Opt Out of Marketing Communications: You can opt out of promotional SMS or messages at any time.

33 bed's services are strictly prohibited for anyone under the age of 18. We never knowingly collect information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child is using 33 bed, please contact us right away. We will act promptly.

33 bed may update this Privacy Policy as needed. When changes are made:

• New versions will be published on this page and the "Last Updated" date will change accordingly.
• For significant changes, an SMS will be sent to your registered phone or a notification will be sent to your account.
• Continuing to use the site after a new policy is published will be considered your acceptance of the changes.

It's a good habit to check this page regularly so you stay up to date with our latest privacy policy.

For any questions, complaints, or to exercise your data rights regarding this privacy policy, please reach out through the following:

• Email: support@33bed.click
• Live Chat: Click the chat icon at the bottom right of the website (available 24/7)

We typically respond within 24–48 hours. Complex matters may take up to 30 business days. 33 bed is always committed to protecting your privacy and takes any concerns you raise seriously.